PRIVACY POLICY
At Glow toppers ("the Website," "we," "us," or "our"), we take your privacy seriously. This policy explains what information we collect, how we use it, and the choices you have regarding your data.
1. Information We Collect
A. Personal Information You Provide
l We collect personal information when you:
l Create an account
l Place an order
l Fill out forms on our Website
This may include your: name, email address, phone number, shipping/billing address, and payment information (credit card details are processed securely by our payment gateway – we do not store full card numbers on our own servers).
You may choose not to provide certain information, but doing so may limit your ability to use certain features (e.g., completing a purchase).
B. Non-Personal Information (Automatically Collected)
When you visit our Website, our servers automatically record information sent by your browser, such as:
l IP address
l Browser type and version
l Operating system
l Referring webpage
Pages viewed, time spent, search queries, access dates/times
This information is used to identify potential issues (e.g., abuse), analyze trends, and improve our Website. It is not used to personally identify you.
2. How We Use Your Information
We use your information to:
l Process and fulfill your orders
l Personalize your shopping experience
l Improve our Website and customer service
l Respond to your inquiries
l Send order-related notifications (e.g., shipping confirmation, password reminders)
l Detect and prevent fraud or other criminal activity
l Enforce our terms and conditions
We do not sell, trade, or rent your personal information to third parties for their own marketing purposes.
3. Cookies – What They Are and How We Use Them
Yes, we use cookies. Cookies are small text files stored on your device by your web browser. They help us provide a better shopping experience.
How we use cookies:
l Purpose Example
l Essential (shopping cart):Remember items in your cart
l Preference-based:Save your language or region settings
l Analytics & performance:Understand which pages are most visited
l Site improvement: Aggregate traffic data to optimize our store
Your control over cookies:
You can choose to:
l Have your browser warn you each time a cookie is sent
l Turn off all cookies via your browser settings
l How to manage cookies: Each browser is different. Check your browser's "Help" menu to learn how to modify cookie settings.
Important: If you disable cookies, some features of our Website will not function properly (e.g., cart may not remember items). However, you can still place orders by phone – please contact our customer service team.
4. Your Privacy Rights – Access, Correct, Delete
You have the following rights regarding your personal information:
Right | What It Means | How to Exercise |
Access | Access Request a copy of the personal data we hold about you | Email us at service@glowtoppers.com with |
Correct / Update | Fix inaccurate or incomplete information | Log into your account and update your profile, or email us |
Delete | Request that we erase your personal data | Email us at service@glowtoppers.com with "Delete My Data" – note that this may prevent us from processing future orders or honoring warranties |
Withdraw Consent | Stop us from contacting you for marketing | Click "unsubscribe" in any marketing email, or email us directly |
Verification: To protect your privacy, we will verify your identity before acting on any request. If you have an account, you may be asked to log in. Otherwise, we may ask for order-related information to confirm your identity.
Deletion timeline:
We will respond to verified deletion requests within 30 days. Some information may be retained as required by law (e.g., for tax, fraud prevention, or warranty purposes).
5. Billing & Payment Security
When you make a purchase, your payment information (credit card, etc.) is:
l Encrypted using SSL (Secure Socket Layer) technology
l Processed by our PCI-DSS compliant payment gateway provider
l Not stored on our own servers after your transaction is complete
l We follow industry standards (AES-256 encryption where applicable) and PCI-DSS requirements.
6. When We May Disclose Your Information
We do not sell your personal information. However, we may share it in the following situations:
Legal compliance – if required by law, court order, or to protect our rights, property, or safety
Non-personal information (aggregate usage data) may be shared for marketing, advertising, or analytics purposes.
7. Security
We take security seriously. All sensitive information (including credit card data) is encrypted using SSL technology. Our servers are protected by industry-standard measures.
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You use our Website at your own risk.
8. Consent
By providing us with your personal information to complete a transaction, verify your payment, place an order, or arrange a delivery, you consent to our collection and use of that information for those specific purposes.
If we ask for your information for a secondary reason (e.g., marketing emails), we will either:
l Ask for your explicit consent (opt-in), or
l Give you a clear way to say "no"
Withdrawing consent:
You may withdraw your consent at any time by emailing us at service@glowtoppers.com. Once withdrawn, we will stop collecting, using, or disclosing your information for purposes you previously agreed to (except where required by law or needed to complete pending orders).
9. Acceptance of This Policy
By using our Website, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree, please do not use our Website or services.
We may update this policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.